Terms of service

Welcome to https://www.shopstitchstories.com/ ("Website”).

This Website is owned and operated by Jujan Markfin Pvt. Ltd., under the brand name Stitch Stories (“we”, “us”, “our”).

By accessing, browsing, or using this Website, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue use of the Website.

1. ELIGIBILITY

By using this Website, you confirm that:

  • You are at least 18 years of age;

  • You are legally capable of entering into binding contracts;

  • All information provided by you is accurate and complete.

We reserve the right to refuse service or cancel orders at our discretion.

2. ACCOUNT & PAYMENT INFORMATION

When you place an order, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order history

All payments are processed securely via our third-party payment gateway partner Razorpay, which is PCI-DSS compliant.

We do not store or access your credit/debit card details.

3. PRODUCTS & PRICING

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

  • Minor variations in color, texture, or fit may occur due to differences in device displays.

  • Prices are subject to change without prior notice.

  • In the event of a pricing or typographical error, we reserve the right to cancel the order and issue a refund.

All prices are inclusive of GST unless otherwise stated. Applicable tax rates depend on the shipping destination in accordance with Indian tax laws.

4. ORDER ACCEPTANCE & CANCELLATION

We reserve the right to:

  • Refuse or cancel any order

  • Cancel orders in case of suspected fraud, policy violations, or pricing errors

More than one cancellation per month may lead to a 5% transaction charge levied by the brand.

5. CUSTOMER CONDUCT

The well-being of our team is important to us.

In cases of abusive, aggressive, or inappropriate behavior toward our staff or representatives, we reserve the right to:

  • Cancel existing orders

  • Refuse future service

  • Restrict account access

6. INTELLECTUAL PROPERTY

All content on this Website, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Images

  • Designs

  • Layout

  • Software

Is the property of Jujan Markfin Pvt. Ltd. or its licensors and is protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

7. THIRD-PARTY SERVICES

We may use third-party service providers including:

  • Payment gateways

  • Shipping & logistics partners

  • Analytics tools

  • Advertising platforms

We are not responsible for the content, policies, or practices of third-party websites or services.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We make no warranties regarding the accuracy or completeness of website content.

  • Your use of the Website is at your own risk.

  • We shall not be liable for indirect, incidental, or consequential damages arising from use of the Website.

9. LINKING POLICY

You may not create a link to this Website without prior written consent from us.

10. FORCE MAJEURE

We shall not be liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, technical failures, or other unforeseen circumstances.

11. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

12. MODIFICATIONS

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the Website constitutes acceptance of the updated Terms.