Yes. All prices on our website are MRP inclusive of all taxes, including GST. For orders within India, your invoice shows the GST breakdown.

You can pay online with UPI, credit or debit cards, net banking and wallets. Cash on Delivery (COD) is available only for orders within India.

Yes, COD orders carry a ₹250/- charge, which is non-refundable. Prepaid orders ship free, get an extra 5% off with code EXTRA5, and usually reach you faster, so we recommend paying online.

As soon as you place your order, you'll receive a confirmation by email (and SMS/WhatsApp) with your order number. COD pre-orders are reconfirmed with you before we dispatch them.

No, there is no minimum order value. Free shipping applies to every prepaid order within India.

Use code EXTRA5 for an extra 5% off on prepaid orders. Use code SS10 for 10% off your first order (applicable only on fresh merchandise). Discount codes cannot be combined, and some products, such as made-to-order pieces, are not eligible.

Yes, selected styles are available on pre-order. Pre-orders are dispatched within 3–4 weeks of placing the order. You will be notified before dispatch.

Shipping is free on all prepaid orders. COD orders carry a ₹250/- charge.

Orders are processed and dispatched within 2–3 business days. Orders placed on weekends or public holidays are processed on the next working day.

These timelines start once your order is dispatched. Deliveries may take a little longer during sales, new launches or due to circumstances beyond our control.

Yes, same-day delivery is available on prepaid orders in Delhi/NCR at the moment. To request it, reach out to our customer support team on +91 95605 50061 or stitchstories.care@gmail.com. Extra charges may vary as per the destination of the order.

Once your order ships, we'll send you a tracking link by SMS, email or WhatsApp. You can also track it anytime on our Track Order page with your order number.

We ship through trusted third-party courier partners, chosen as per your delivery location.

Our courier partner will make up to three delivery attempts. If the order can't be delivered because no one is available or the address details are incorrect, it is returned to us. Reshipping it may carry an additional charge, so please make sure your address and phone number are correct.

Please do not accept a parcel that looks tampered with. If you notice damage after opening it, WhatsApp us on +91 95605 50061 within 24 hours of delivery with your order number, clear photos and a parcel unboxing video, and we'll sort it out.

Yes, we ship to all countries worldwide. Shipping is free on international orders of ₹5,000/- or more. For orders below ₹5,000/-, we charge a nominal shipping fee of ₹2,500/-.

A few styles are only available within India, so if a product doesn't show up in your country, it isn't available for international shipping.

International orders are dispatched within 2–3 business days after confirming your sizes. Delivery takes 7–12 business days. Customs clearance in your country can add to this.

In the rare case that we are unable to fulfil your order, we will refund you in full to your original payment method.

Our prices don't include customs duties, import taxes, VAT or other charges in your country. These are paid by the customer to the courier or local customs authority at delivery. We are not responsible for these charges or for delays during customs clearance.

All payments are processed in Indian Rupees (INR). Your bank or card provider converts the amount to your local currency and may add a small conversion or foreign transaction fee.

No. COD is available only within India, so international orders must be paid online.

International orders are not eligible for returns or exchanges. If we approve a return as an exception, you'll need to ship the item back to us at your own cost. Please check our size guide carefully before ordering.

You can request a return or exchange on full-priced items within 5 days of delivery. Items must be unworn, unwashed and unaltered, with original tags attached, in their original packaging. Every return goes through a quality check before it is approved.

We don't offer refunds to your original payment method. Approved returns are credited as Stitch Stories store credit, which you can use on your next purchase and is valid for 3 months. We only refund to the original payment method if you receive a defective or incorrect item, after verification.

1. Go to our Return & Exchange portal.
2. Enter your order number and the mobile number or email you ordered with.
3. Pick the item(s) and tell us the reason.
4. Add photos if the item is damaged or defective.

We'll confirm your request and arrange a pickup from your address.

No. For online orders, please raise a return or exchange request through our Return & Exchange portal.

You can exchange for a different size or a different style of equal or higher value. If the new item costs more, you pay the difference before we dispatch it. If it costs less, the balance is given as a credit note valid for 90 days. Style exchanges are only available on full-priced items.

Your first exchange includes a free reverse pickup in serviceable areas. Each additional exchange on the same order costs ₹250/-. Original shipping and COD charges are non-refundable.

Sale and flat-priced items can't be returned or exchanged. If a sale item arrives defective or incorrect, let us know within 24 hours of delivery, and we'll offer a size exchange (subject to availability) or a credit note.

WhatsApp us on +91 95605 50061 or email stitchstories.care@gmail.com within 24 hours of delivery. Share your order number, clear photos and an unboxing video. Once verified, we'll replace the item or refund you to your original payment method. For COD orders, we'll ask for your bank account details.

Store credit is linked to your Stitch Stories account. At checkout, sign in with the same email or phone number and choose Pay with store credit.

No. Customised and made-to-order pieces are made just for you, so they can't be returned or exchanged. They must be prepaid, are priced 15% above MRP and are not eligible for discounts.

Most of our styles come in sizes XS to XXL. You'll find our XXL-available styles in the Plus Size collection.

Every product page has a size chart with garment measurements in centimetres and inches. Compare these with a piece you already own and love. If you're between sizes, always choose one size up.

Still unsure? WhatsApp us on +91 95605 50061, and our team will help you choose.

Each product page lists the fabric, colour, fit and care instructions, along with the MRP and other product information.

We photograph our pieces in natural light to show the true colour. Slight variations can happen because of screen settings, and in hand-embroidered or hand-finished pieces, small variations are part of their charm.

Some bestsellers are restocked, but many of our pieces are made in limited runs. Message us on WhatsApp at +91 95605 50061 with the style name and size, and we'll let you know if it's coming back.

Yes, you can visit us at our stores in Delhi NCR. See Our Stores for addresses and timings.

Always follow the care label on your garment first. As a general guide:

• Dry clean embroidered, embellished and occasion pieces.
• Hand wash cottons and linens gently in cold water with a mild detergent, and wash dark colours separately.
• Dry in the shade and avoid wringing.
• Iron on the reverse, and never iron directly over embroidery.

Some deep and natural dyes may release a little colour in the first few washes. Wash these pieces separately in cold water.

• WhatsApp / Phone: +91 95605 50061
• Email: stitchstories.care@gmail.com
• Working hours: Monday to Saturday, 9:30 AM to 6:00 PM IST

We try to respond to every query as soon as possible. Please include your order number when you write to us so we can help you faster.

All our stores are open Monday to Sunday, 11:00 AM to 9:30 PM. See Our Stores for more details.