Every Stitch Stories order is carefully packed and dispatched with attention to detail — ensuring a seamless experience from our studio to your wardrobe.

1. Order Processing

• All orders are processed within 2–3 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Pre-orders will take 3–4 weeks from the date of order placement to dispatch. Please note that all COD pre-orders will be re-confirmed prior to dispatch and will only be shipped once confirmed.

2. Delivery Timelines

• Metro Cities:

  • Prepaid Orders: 1–2 business days

  • COD Orders: 3–5 business days

• Non-Metro Locations:

  • 3–6 business days

  • Express delivery available on prepaid orders

• All orders are fulfilled via third-party logistics partners. Delivery timelines may vary during sales, new launches, or due to unforeseen circumstances.

3. Shipping Charges

• Free shipping on all prepaid orders

• ₹250 charge applies to Cash on Delivery (COD) orders

• These charges are non-refundable, except in cases where the product is received in a defective condition.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS, Email, or WhatsApp. 
• Tracking updates are subject to real-time availability and may occasionally experience delays.

5. Delivery Terms

• Customers are required to provide accurate shipping details. Stitch Stories is not liable for delivery failures due to incorrect information.

• A maximum of three delivery attempts will be made. Failure to accept the order may result in cancellation.

• Delivery timelines may be affected by factors beyond our control. While we strive to keep you informed, delays may occur.

6. Delivery Personnel

• We work with trusted logistics partners to ensure a smooth delivery experience.
  However, any issues between the customer and delivery personnel must be resolved directly with the courier partner.

7. Return & Exchange

• Returns and exchanges are processed as per our Return & Exchange Policy.
  Please refer to the dedicated policy page (here) for more details.

8. Undelivered / RTO Orders

• If an order is undelivered due to customer unavailability or incorrect details:
  • The order may be marked as Return to Origin (RTO)

  • Re-shipping may incur additional charges

9. Delivery Delays

• While we strive to deliver within the promised timelines, delays may occur due to:

  • High demand during launches or sales

  • Logistics or operational challenges beyond our control

• We appreciate your patience and understanding.

10. International Shipping

• We offer free worldwide shipping on all international orders over ₹5,000. For orders below ₹5,000, we charge a nominal shipping fees of ₹2500.

 

• Customs Duties & Import Taxes: Any customs duties, import taxes, VAT or clearance charges levied on arrival are determined by the customs authorities of the destination country and are payable by the recipient. These charges are separate from the order value, are not within our control, and cannot be calculated or collected by us at checkout.
  
  
• Stitch Stories is not responsible for duties, taxes, delays or additional charges incurred during customs clearance. Parcels refused or left unclaimed at customs remain subject to return shipping and clearance costs, which will be deducted from any refund due.

11. Grievance Redressal

• Customers can direct any grievances related to shipping or delivery via WhatsApp +91 9560550061